Strategy as Tires: Did you feel smarter after talking to a user in the sense of your having learned something from them? Will that make the application smarter? .
13:12 .
Strategy as Tires: Did you thank that user for teaching you something.?
Strategy as Tires: On, April 17th, I’m giving away a million dollars to the employee that is the best listener in our company tomorrow, April 11th. How will I know? Imagine that nightmare, but we have already written the selection criteria down. Just do it. Show me. .
11:45 . . .
Strategy as Tires: You certainly can’t tell me about how well you listen. And, of course, those social networks have already been built. They have already been listening.
Strategy as Tires: OK. Now, rephrase that complaint as a question. Something like, why do we do it that way? Why can’t we do it this way? Be specific about “this.” … .
13:20 . .
Strategy as Tires: ”So to paraphrase you, … Yes? Should I tell you the history of that idea here?” … .
13:21 . . . .
Strategy as Tires: ”It failed here two months ago in another of our companies. That’s why the idea did not gain further support.” Failure teaches much; success, not so much. .
13:22 . .
Strategy as Tires: Any additional questions you’d like to ask?” .
13:24 .
Strategy as Tires: ”So did you have a successful curiosity exchange?”