Reformatted on 6/17/2020.
| 17:13 . . . . . | Strategy as Tires: How many times have you, after using something, felt like a fool? How many of our users feel that way? How many of them call us for tech support and realize their mistake while on that call? How do we erase that error, that admission? That should never happen to them again. |
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Strategy As Tires 